Air France New York City Office: Location, Services & Contact Information

Air France, one of the world's most prestigious airlines, offers outstanding customer service across its global network. For travelers in the United States, especially those based in or traveling through the East Coast, the Air France New York City office serves as a key location for passenger support. Whether you're booking a flight, changing an itinerary, or simply need assistance with your travel plans, the Air France Office in New York is fully equipped to handle a wide range of passenger needs.

This guide covers everything you need to know about the Air France Office in New York City, including the office address, services offered, contact information, and frequently asked questions.

Air France New York City Office: Location and Contact Details

The Air France Office in New York City is centrally located in Manhattan, offering easy access for both locals and travelers. Here’s the essential contact information:

Office Address:
Air France New York City Office
125 West 55th Street, 2nd Floor
New York, NY 10019
United States

Office Hours:
Monday to Friday: 9:00 AM – 5:30 PM
Closed on weekends and public holidays.

Phone Number:
For general inquiries and reservations:
📞 +1 (800) 237-2747 (Air France U.S. Customer Service)

Email Support:
While the NYC office doesn’t offer a direct email, customer service is available via the contact form on the official Air France U.S. website.

Services Provided by the Air France Office in New York

At the Air France New York City office, travelers can access a wide variety of services designed to simplify their journey and provide solutions for travel-related concerns. Key services include:

1. Flight Reservations and Ticketing

Passengers can book new flights, make group reservations, and get information about special fares and promotions directly from the office.

2. Itinerary Modifications

Need to change your flight date, time, or destination? The Air France office staff can assist with flight rescheduling, cancellations, or route changes, depending on fare rules and availability.

3. Baggage Services

For issues related to delayed or lost baggage, or to inquire about Air France’s baggage policies, travelers can get support at the New York office or via the Air France baggage hotline.

4. Refunds and Vouchers

If you need a refund or wish to use a travel voucher issued by Air France, the New York City office can guide you through the process, including checking refund eligibility and processing timelines.

5. Special Assistance Services

Passengers who require wheelchair assistance, mobility support, or medical accommodations can coordinate these services with the NYC office staff.

6. Loyalty Program – Flying Blue

Get assistance with joining the Flying Blue loyalty program, earning or redeeming miles, and managing your account.

Why Visit the Air France Office in New York?

Although many services can be handled online or over the phone, visiting the Air France Office in New York offers personal, face-to-face support, which is ideal in situations such as:

• Complex itinerary changes

• Last-minute travel needs

• Clarifications on visa, travel documents, and COVID-19 requirements

• Group travel planning or corporate bookings

• Filing claims for lost or damaged baggage in person

Nearby Airports Served

While the Air France New York City office is not located at an airport, it serves passengers flying from these nearby international airports:

John F. Kennedy International Airport (JFK)

Air France operates out of Terminal 1 at JFK, offering daily flights to Paris (CDG) and other international destinations.

Newark Liberty International Airport (EWR)

While Air France primarily uses JFK, some codeshare flights operated by partner airlines may depart from EWR.

Travelers can visit the NYC office before their trip for pre-departure assistance or documentation support.

Tips for Visiting the Air France NYC Office

• Make an Appointment: While walk-ins are generally accepted, it’s advisable to call ahead and confirm availability, especially for complex services or during busy travel seasons.

• Bring Necessary Documents: Carry your passport, ticket information, and any relevant booking reference numbers for faster service.

• Check COVID-19 Guidelines: If traveling internationally, make sure you’re aware of current travel health requirements and entry restrictions.

Frequently Asked Questions (FAQs)

Q1: Can I book a flight directly at the Air France New York City Office?

Yes. The office staff can assist with booking new flights, managing your itinerary, and offering information on current promotions or travel deals.

Q2: Is the Air France NYC Office open on weekends?

No. The office is open from Monday to Friday, 9:00 AM to 5:30 PM, and remains closed on weekends and federal holidays.

Q3: Does the office handle lost baggage claims?

Yes. While most lost baggage services are handled at the airport or online, the NYC office can provide support and follow-up assistance if you’ve filed a claim.

Q4: Can I make changes to a non-refundable ticket at the NYC office?

Changes depend on the fare conditions of your ticket. The office can review your ticket terms and advise on change fees or restrictions.

Q5: Where can I get support for Flying Blue miles and account issues?

The Air France NYC office can assist with Flying Blue loyalty account issues, including missing miles, account upgrades, and mileage redemptions.

Conclusion

The Air France New York City Office plays a vital role in offering personalized assistance to travelers flying with Air France from the U.S. Whether you're planning a new trip, adjusting existing travel plans, or dealing with travel-related concerns, the Air France Office in New York provides a reliable, in-person option for resolving your needs efficiently.

With a convenient Manhattan location and a full range of services, this office serves as a helpful hub for both frequent flyers and first-time Air France passengers in the United States. Be sure to check office hours and contact details before your visit for a smooth experience.